National Community Services Guide for Apprentices

Free and confidential services for apprentices and trainees across Australia. Filter by state or search by topic.

Region

Mental Health
Beyond Blue

All Australian residents

Mental health support, resources and counselling for all Australians.

Lifeline

All Australian residents

24-hour crisis support and suicide prevention services for all Australians.

Headspace

Ages 12–25

Mental health support for young people aged 12–25.

Medicare Mental Health

Connects you with a range of mental health professionals for support, whatever your situation.

GriefLine

All Australian residents

Free and confidential national telephone counselling for people experiencing loss and grief.

Housing
Ask Izzy

All Australian residents

Connects people with housing, food, money, general living and support services.

Homelessness Australia

All Australian residents

Resources and advocacy for the homelessness sector.

Mission Australia

All Australian residents

Housing, community and opportunities nationwide.

Salvation Army Housing

All Australian residents

Crisis and transitional housing support.

Financial Support
National Debt Helpline

All Australian residents

Free financial counselling and debt advice.

Centrelink

Eligible Australian residents

Financial assistance for eligible Australians.

MoneySmart

All Australian residents

Government site with free financial guidance, tools and calculators to help you make confident money decisions.

Good Shepherd

All Australian residents

Financial counselling and programs to help people develop a healthy relationship with money and become financially secure.

Financial Counselling Australia

All Australian residents

Supports financial counsellors, advocates for a fair marketplace, and strives to enhance financial counselling accessibility.

Family Violence
1800RESPECT

All Australian residents

Support, counselling and information for individuals and families experiencing domestic and family violence or sexual assault.

Full Stop Australia

All Australian residents

Free, 24/7 confidential trauma specialist counselling for people of all genders affected by sexual, domestic and family violence.

Relationships Australia

All Australian residents

Relationship support services for individuals, families and communities.

Safe Steps

24/7 phone and specialist support services for women and children experiencing family violence.

Crisis Payment Services

All Australian residents

A one-off payment if you’ve experienced extreme family violence and are in financial hardship.

Legal
Legal Aid Australia

Eligible Australian residents

Free legal advice and representation.

Youth Law Australia

Under 25

Free legal information and help for young people under 25.

Justice Connect

All Australian residents

Helps people access legal support and representation.

Disability
NDIS

Eligible Australians with disability

Information and connections to community services, plus state and territory government support information.

Disability Gateway

All Australian residents

Information and services for people with disability.

Aruma Disability Services

Young people with disability

Supported living, therapy and employment services for young people with disability.

Carers Australia

All Australian residents

Support for carers of people with disability.

National Relay Service

Allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.

Multicultural
FECCA

All Australian residents

Represents Australians from culturally and linguistically diverse backgrounds, advocating to government and community.

AMES Australia

All Australian residents

Settlement and employment services for migrants.

Settlement Services International

All Australian residents

Settlement support for newcomers and refugees, plus programs in employment, education, health, wellbeing and social support.

InTouch

All Australian residents

Services, programs and responses to family violence in migrant and refugee communities.

13 Yarn

Aboriginal & Torres Strait Islander crisis support. A confidential, culturally safe space connected to another Indigenous person who will listen without judgement.

LGBTQIA+
QLife

All Australian LGBTQIA+ residents

National peer support and referral service for LGBTQIA+ people.

ACON

All Australian residents

Health and wellbeing support for LGBTQIA+ communities.

Minus18

Young Australians

Youth-led LGBTQIA+ support and education.

Switchboard Australia

All Australian residents

Support services for LGBTQIA+ people and families.

Addiction
Alcoholics Anonymous Australia

All Australian residents

Support groups for people recovering from alcoholism.

Family Drug Support

All Australian residents

Support for families affected by drug and alcohol use. National 24/7 telephone support service.

Gambling Help Online

Counselling, information and support for anyone affected by gambling.

Quitline

Free, confidential counselling service to help you quit smoking or vaping.

Community
MensLine Australia

Australian Men

24/7 telephone and online counselling service for men.

Men’s Shed

All Australian residents

A safe and busy environment for men to learn new skills, find friendship, loyalty and camaraderie.

Mental Health
Mental Health Line

NSW Health’s 24/7 statewide phone service staffed by trained mental health professionals offering advice, referral and care recommendations.

Being

Speaks with and for people with lived experience of mental health issues and emotional distress, influencing systemic change in services.

CAMHS

Children & adolescents

Community and hospital-based mental health support for children and adolescents with serious emotional and psychological issues.

Housing
Link to Home – Emergency Housing NSW

NSW residents

24/7 telephone referral service for people who are homeless or at risk of homelessness.

Southern Youth and Family Services (SYFS)

Ages 12–24, Southern NSW

Emergency housing and wraparound support for vulnerable youth and families in Southern NSW.

MacKillop Family Services

Ages 16–25

Support and accommodation for young people 16–25 who are homeless or at risk of becoming homeless.

Financial Support
Service NSW – Apprentice Financial Assistance

NSW apprentices & trainees

Includes fee-free apprenticeships, travel rebates, and relocation support.

Energy Accounts Payment Assistance (EAPA)

Supports NSW households having trouble paying electricity or gas bills due to emergencies or short-term financial hardship.

Anglicare NSW

Murray, Riverina, Snowy Valleys & Goulburn

Practical support for people experiencing financial stress.

Family Violence
NSW Domestic, Family & Sexual Violence

Women & young people in NSW

Free counselling, safety planning, and referrals for women experiencing domestic violence.

Domestic Violence NSW

NSW residents

Specialist domestic and family violence services in New South Wales.

Legal
Legal Aid NSW

NSW residents in financial hardship

Free legal advice and representation for disadvantaged people across criminal, family, and civil law.

The Law Society NSW – Pro Bono

Application-based program where eligible applicants are referred to volunteer solicitors for free or substantially reduced-fee legal assistance.

Disability
NSW Government Disability Services

NSW residents with a disability

Support across education, employment, transport, housing and recreation for people with disabilities.

Living My Way

High quality disability support services, tailored to individual needs.

Multicultural
Multicultural NSW

NSW multicultural residents

Supports culturally and linguistically diverse communities through interpreting services and community engagement.

MYAN NSW

Multicultural youth in NSW

Multicultural youth specialist service supporting young people to build skills and networks.

LGBTQIA+
Twenty10

LGBTIQA+ people in NSW

Specialised housing, counselling, care coordination, and social support for LGBTIQA+ people across Sydney and New South Wales.

ACON (NSW)

Ages 18+

Low-cost confidential short-term counselling (up to 12 sessions) for sexuality and gender diverse people via telehealth or in-person in Surry Hills.

Addiction
NSW Health – Addiction Services

NSW residents

Support for alcohol, drug, smoking, and gambling addiction including counselling and harm minimisation.

Wesley Mission – Youth AOD Programs

Teenagers & young adults, Central Coast

Early intervention and holistic care for young adults at risk of alcohol and drug misuse.

Mental Health
Orygen

Ages 12–25, VIC

Youth-focused mental health services including early intervention and clinical care in Melbourne’s west.

Apprentice Employee Assistance Program

Victorian apprentices & trainees

Free, confidential short-term counselling and coaching for health and wellbeing matters. No doctor’s referral needed.

Suicide Line Victoria

People in Victoria

Support and counselling services around suicide prevention.

Anxiety Disorders Association of Victoria

Support, information and resources for people with anxiety and depression.

Housing
MCM Youth Housing Initiative

Ages 18–22, VIC

Social housing for low-income young people experiencing homelessness, with integrated tenancy management and coordinated support.

Tenants Victoria

Advocacy for renters’ rights and support for financial hardship, discrimination, and housing issues.

Haven Home Safe

Shelter, support and resources for individuals and families experiencing homelessness.

Financial Support
Apprenticeship Support Officers (ASO)

Victorian apprentices

Free, confidential support and advice for apprentices facing financial, workplace, or training challenges.

Family Violence
Safe Steps Family Violence Response Centre

Victorians

24/7 immediate support for anyone experiencing family and domestic violence.

Relationships Australia Victoria

Victorians 16+

Counselling and support groups for people affected by family violence.

Legal
Youthlaw

Victorians under 25

Free legal assistance, including workplace and tenancy issues.

Victoria Legal Aid

Victorians in financial hardship

Free legal help, protecting the rights of Victorians and representing those who need it most.

Disability
Youth Disability Advocacy Service (YDAS)

Ages 12–25 with disability, VIC

Advocates for disabled young people to achieve their rights and access services.

Multicultural
Centre for Multicultural Youth (CMY)

Multicultural youth in VIC

Supports young people from migrant and refugee backgrounds through programs and advocacy.

LGBTQIA+
Switchboard Victoria

LGBTQIA+ individuals in VIC

Peer-driven support services including mental health and family violence support.

Queerspace

North-west metro VIC

LGBTQIA+ health and wellbeing support including counselling and peer support, with a focus on relationships, families and young people.

Addiction
YoDAA – Youth Drug and Alcohol Advice

Ages 12–25, VIC

Advice, support and information for young people with substance use issues.

DirectLine

24-hour telephone counselling, information and referral for anyone in Victoria wishing to discuss an alcohol or drug-related issue.

Eating Disorders
Eating Disorders Victoria

Resources and support for Victorians impacted by eating disorders and body image issues. Counselling, peer mentoring and community groups.

Victims of Crime
Victims of Crime Helpline

Free information and support for people affected by crime, guiding them through legal processes.

Apprenticeship Support
Apprenticeship Support Officers (ASO)

Victorian apprentices

Free and confidential support and advice to help apprentices get the most out of their apprenticeship.

Mental Health
Queensland Alliance for Mental Health (QAMH)

Find community mental health and wellbeing services for people with experiences of psychosocial disability in Queensland.

Caboolture Youth Residential Rehabilitation

Ages 16–21, SE QLD

Long-term residential mental health care providing psychosocial support, resilience building and life skills in a home-like community setting.

Brisbane North PHN – Youth Mental Health

Ages 12–25, Brisbane

Access services via five headspace centres in Caboolture, Nundah, Redcliffe, Strathpine and Indooroopilly for mild to moderate mental illness.

Housing
Youth Housing & Reintegration Service (YHARS)

Under 21, QLD

Supports young people under 21 transitioning from care or detention, or experiencing homelessness.

Brisbane Youth Service (BYS)

Ages 16–25, Brisbane

Housing and tenancy support including crisis and transitional accommodation, plus support for long-term independence.

Financial Support
QLD Government Apprentice Financial Help

QLD apprentices & trainees

Travel allowances, course fee subsidies, and cost-of-living support for apprentices.

Financial Counselling Queensland

Non-judgemental support to assist people navigate and relieve their financial difficulties.

Family Violence
DVConnect Womensline

Women & children in QLD

24/7 crisis support, safety planning, and emergency accommodation for women and children experiencing domestic violence.

UnitingCare Domestic Violence Services

Families & individuals, QLD

Counselling, crisis accommodation, and support for families affected by domestic violence.

Legal
Queensland Human Rights Commission

QLD residents

Investigates complaints of discrimination and harassment in workplaces and training.

Queensland Training Ombudsman

QLD apprentices & trainees

Supports apprentices and trainees with complaints and issues in vocational education.

Disability
QAI Young Peoples Program

Under 18 with disability, QLD

Advocacy for children and young people with disability to uphold their rights and access services.

Queensland Disability Support Services

Supported living, life skills development and community participation for people in the disability sector.

Multicultural
Multicultural Youth Queensland (MyQ)

Multicultural youth in QLD

Empowers culturally diverse youth through advocacy, leadership, and policy influence.

Multicultural Australia Youth Services

Young migrants & refugees in QLD

Supports young migrants and refugees with education, employment, and leadership programs.

LGBTQIA+
Open Doors Youth Service

Ages 12–24, SE QLD

Support, counselling, and safe spaces for LGBTQIA+ youth and families. Builds resilience, strengthens identity and provides community.

Queensland Council for LGBTI Health

LGBTQIA+ individuals & families, QLD

Health, wellbeing, and training services for LGBTQIA+ communities across QLD.

Family Support
PCYC Youth Support Services

Ages 8–21, QLD

Case management and holistic support for vulnerable young people experiencing disadvantage or disconnection.

Parentline

QLD & NT residents

Counselling and support for parents and carers.

Addiction
Teen Challenge QLD

Ages 16–25, QLD

Residential rehabilitation and emergency accommodation, addressing addiction as well as self-image, work ethic and relationships.

YETI Cairns AOD Support

Up to 25, North QLD

Counselling, case management and harm reduction for young people with substance use issues using a strengths-based model of care.

Mental Health
Mental Health Triage Service

All SA residents

Main point of access for mental health services in SA, staffed by clinicians for assessment and referrals.

Urgent Mental Health Care Centre

A welcoming place for people experiencing a mental health crisis, located at 215 Grenfell St, Adelaide.

Housing
UnitingSA Housing

South Australians needing housing

Affordable rental options and support services to help people participate and flourish.

Youth110

Ages 16–21, SA

Crisis accommodation in 30 modern self-contained apartments with 24-hour support for young people who are homeless or at risk.

Financial Support
SA Financial Counsellors Association

Free, independent and confidential service. Can talk to creditors on your behalf and help negotiate affordable payment plans.

SA Government Travel & Accommodation Allowance

SA apprentices travelling 150+ km

Supports apprentices who travel over 150 km to attend training.

Family Violence
Women’s Safety Services SA

Support for women and their children experiencing domestic and family violence.

Uniting Country SA

Yorke & Mid North and Far North SA

Domestic and Aboriginal family violence support services in regional SA.

Legal
Community Legal Centres SA

South Australians

Free legal advice and referrals across metropolitan and rural South Australia.

Legal Services Commission of SA

Eligible SA residents

Free legal information, advice and representation for those most in need.

Disability
Enabled Youth Disability Network (EYDN)

Ages 16–35 with disability, SA

Youth-led advocacy, peer support, and learning opportunities for young people with disability.

Disability SA

South Australians with disability

Accommodation, respite, employment services and advocacy from a dedicated team including Occupational Therapists and Developmental Educators.

Multicultural
Multicultural Youth SA (MYSA)

Multicultural youth in SA

Services and programs for young people and families from CALD backgrounds, plus advice and training for organisations supporting them.

Multicultural Communities Council of SA

Multicultural residents of SA

Support, advocacy and programs for culturally diverse communities.

LGBTQIA+
Bfriend (Uniting Communities)

LGBTQIA+ individuals & allies in SA

Peer support, community connections and workplace training for LGBTQIA+ people.

SAMESH

LGBTQIA+ residents of SA

Sexual health events, education, peer support and HIV services for the LGBTQIA+ community.

Family Support
Parent Helpline SA

Parents & carers in SA

SA Government program providing advice on child health and parenting, plus free seminars.

UnitingSA Youth Services

Ages 10–25 in SA

Supports young people with education, training, housing and family reconnection.

Addiction
Drug and Alcohol Services SA (DASSA)

South Australians

Treatment and support for alcohol, tobacco and other drug issues.

The Cottage (SHINE SA)

LGBTQIA+ individuals in Adelaide

Free drug and alcohol counselling for LGBTQIA+ community members.

Mental Health
HelpingMinds

Ages 7–25 in WA

Free mental health education, services and carer support across Western Australia.

Youth Focus

Ages 12–25 in WA

Free, professional mental health services for young people aged 12–25 across WA.

Housing
MercyCare Youth Accommodation

Ages 16–65 in WA

Support for those seeking safe accommodation options.

Anglicare WA Youth Housing

Ages 15–25 in WA

Crisis and transitional accommodation and support for young people aged 15–25.

Financial Support
Anglicare WA – Financial Independence & Security

Long-term, practical support to help build financial resilience so you can face life’s challenges with confidence.

Uniting WA – Free Financial Counselling

Help when you’re experiencing financial difficulty. Counsellors discuss your options and support you to find a solution, including gambling counselling.

Family Violence
Family Violence Service WA

Magistrates Courts WA

Helps with accessing counselling, police, legal, medical and other relevant services at Armadale, Fremantle, Joondalup, Midland, Perth and Rockingham courts.

Young Hearts – Anglicare WA

Children & young people in WA

Free counselling for children and young people impacted by family and domestic violence.

Lucy Saw Centre

Women & children in WA

Crisis accommodation and support for women and children experiencing family violence.

Legal
Circle Green Community Legal

Apprentices & young workers in WA

Legal advice and resources for apprentices and young workers in WA.

Apprenticeship Office WA

WA apprentices with registered training contracts

Legal guidance for apprentices with registered training contracts in WA.

Disability
Youth Disability Advocacy Network (YDAN)

Ages 12–25 with disabilities in WA

Run by young people for young people with disabilities, offering advocacy and workshops to strengthen rights and promote full inclusion.

People with Disabilities WA

People with disabilities in WA

Advocacy and support for individuals with disabilities across WA.

Multicultural
Multicultural Services Centre WA

CaLD communities in WA

Helps people from CaLD communities navigate complex systems, obtain the right advice and services, and connect socially.

MercyCare Multicultural Services

New migrants & refugees in WA

Settlement and family support services for asylum seekers and refugees.

LGBTQIA+
Living Proud WA

LGBTQIA+ individuals in WA

Peer support, information, resources, and advocacy for LGBTQIA+ individuals in WA.

Freedom Centre

Ages 12–25 in WA

Drop-in sessions, counselling, and support for LGBTQIA+ youth.

Addiction
Drug and Alcohol Youth Service (DAYS)

Ages 12–21 in WA

Free, confidential alcohol and drug services for young people.

Alcohol and Drug Support Line

Counselling over the phone or live chat for anyone concerned about their own or another person’s alcohol or drug use.

Apprenticeship Support
Apprenticeship Support Australia

Apprentices & families in WA

Mentoring and personal support services for apprentices and their families.

Department of Communities – WA

Families & youth aged 10–25 in WA

Youth development and engagement programs for families and young people.